| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 34 | ||
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 3 | 4 | 34 | ||
| 3 | 4 | 4 | 3 | 3 | 4 | 3 | 4 | 4 | 3 | 32 | ||
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 5 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 29 | ||
| 6 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 3 | 4 | 33 | ||
| 7 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 | ||
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 | ||
| 9 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 31 | ||
| 10 | 4 | 4 | ||||||||||
| 11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 12 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 33 | ||
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 21 | ||||
| 14 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 16 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 18 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 19 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 20 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||
| 21 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 22 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 23 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 30 | ||
| 24 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 28 | 3 | 3 | 1 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 29 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 30 | ||
| 30 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 39 |
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 45 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 46 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 48 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 49 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 50 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 51 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 52 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 53 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 54 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 55 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 56 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 57 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 58 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 59 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 60 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 61 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | ||
| 62 | 3 | 2 | 3 | 3 | 3 | 2 | 3 | 3 | 2 | 24 | ||
| 63 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 30 | ||
| 64 | 3 | 3 | 2 | 2 | 2 | 3 | 2 | 2 | 3 | 22 | ||
| 65 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 66 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 | ||
| Total | 216 |
216 |
220 |
209 |
211 |
218 |
214 |
208 |
213 |
1925 | ||
| Rata-Rata Pertanyaan | 3.27 |
3.27 |
3.33 |
3.17 |
3.20 |
3.30 |
3.24 |
3.15 |
3.23 |
29.16 | ||
| Rata-Rata Unsur | 216 / 1 = 216.00 216.00 / 66 = 3.27 |
216 / 1 = 216.00 216.00 / 66 = 3.27 |
220 / 1 = 220.00 220.00 / 66 = 3.33 |
209 / 1 = 209.00 209.00 / 66 = 3.17 |
211 / 1 = 211.00 211.00 / 66 = 3.20 |
218 / 1 = 218.00 218.00 / 66 = 3.30 |
214 / 1 = 214.00 214.00 / 66 = 3.24 |
208 / 1 = 208.00 208.00 / 66 = 3.15 |
213 / 1 = 213.00 213.00 / 66 = 3.23 |
29.17 | ||
| Rata-Rata Tertimbang Unsur | 216.00 / 66 = 3.27 3.27 X (1/9) 3.27 X 0.111 = 0.36 |
216.00 / 66 = 3.27 3.27 X (1/9) 3.27 X 0.111 = 0.36 |
220.00 / 66 = 3.33 3.33 X (1/9) 3.33 X 0.111 = 0.37 |
209.00 / 66 = 3.17 3.17 X (1/9) 3.17 X 0.111 = 0.35 |
211.00 / 66 = 3.20 3.20 X (1/9) 3.20 X 0.111 = 0.36 |
218.00 / 66 = 3.30 3.30 X (1/9) 3.30 X 0.111 = 0.37 |
214.00 / 66 = 3.24 3.24 X (1/9) 3.24 X 0.111 = 0.36 |
208.00 / 66 = 3.15 3.15 X (1/9) 3.15 X 0.111 = 0.35 |
213.00 / 66 = 3.23 3.23 X (1/9) 3.23 X 0.111 = 0.36 |
3.24 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
216 |
3.27 |
0.36 |
2 |
Prosedur |
1 |
216 |
3.27 |
0.36 |
3 |
Waktu Pelayanan |
1 |
220 |
3.33 |
0.37 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
209 |
3.17 |
0.35 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
211 |
3.20 |
0.36 |
6 |
Kompetensi Pelaksana |
1 |
218 |
3.30 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
214 |
3.24 |
0.36 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
208 |
3.15 |
0.35 |
9 |
Sarana Dan Prasarana |
1 |
213 |
3.23 |
0.36 |
| Indexs Survey Kepuasan Masyarakat | 3.24 ( Baik ) | ||||
| Konversi | 81.02 | ||||
| Mutu Pelayanan | B (Baik) | ||||