| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 | ||
| 2 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||
| 5 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 7 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||
| 8 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 34 | ||
| 9 | 3 | 3 | ||||||||||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 11 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 | ||
| 12 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 15 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 18 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 19 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 31 | |
| 20 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 30 | ||
| 21 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 24 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 25 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 26 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 27 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 28 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 29 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 32 | 2 | 3 | 3 | 1 | 2 | 3 | 3 | 2 | 2 | 21 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 33 | ||
| 35 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 36 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 34 | ||
| 37 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 2 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 45 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 46 | 4 | 2 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 | ||
| 47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 48 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 49 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | ||
| 50 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 32 | ||
| 51 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | ||
| 52 | 4 | 1 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 53 | 3 | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 23 | ||
| 54 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 29 | ||
| 55 | 3 | 3 | 2 | 3 | 2 | 3 | 3 | 3 | 3 | 25 | ||
| 56 | 4 | 3 | 2 | 3 | 3 | 3 | 4 | 4 | 3 | 29 | ||
| 57 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 58 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 59 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 60 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 61 | 3 | 3 | 3 | 3 | 4 | 2 | 4 | 4 | 3 | 29 | ||
| 62 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 3 | 31 | ||
| 63 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 64 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 31 | ||
| 65 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 66 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 28 | ||
| 67 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 68 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 69 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 70 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 29 | ||
| 71 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 | ||
| 72 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 73 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 74 | 3 | 3 | 3 | 3 | 3 | 2 | 4 | 2 | 3 | 26 | ||
| 75 | 3 | 3 | 4 | 1 | 3 | 3 | 4 | 4 | 3 | 28 | ||
| 76 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | 3 | 23 | ||
| 77 | 2 | 2 | 2 | 3 | 3 | 2 | 2 | 4 | 2 | 22 | ||
| 78 | 2 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 79 | 2 | 3 | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 21 | ||
| 80 | 3 | 3 | 2 | 2 | 3 | 2 | 3 | 2 | 3 | 23 | ||
| 81 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 82 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 83 | 1 | 3 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 11 | ||
| 84 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 85 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 86 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 87 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 88 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 89 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 90 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 91 | 3 | 2 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 31 | ||
| 92 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 93 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 33 | ||
| 94 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 95 | 3 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 2 | 30 | ||
| 96 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 97 | 4 | 3 | 4 | 2 | 3 | 3 | 4 | 3 | 3 | 29 | ||
| 98 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 32 | ||
| 99 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 100 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 101 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 102 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 103 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 33 | ||
| 104 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 105 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 106 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 107 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 30 | ||
| 108 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 | ||
| 109 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 110 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 111 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 | ||
| 112 | 2 | 4 | 4 | 3 | 3 | 3 | 2 | 3 | 3 | 27 | ||
| 113 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 114 | 4 | 4 | 4 | 1 | 4 | 4 | 4 | 4 | 4 | 33 | ||
| 115 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 29 | ||
| 116 | 3 | 3 | 1 | 1 | 1 | 3 | 3 | 3 | 1 | 19 | ||
| 117 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 | ||
| 118 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 119 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 120 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 121 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 122 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 123 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 124 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 125 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 126 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| Total | 428 |
422 |
426 |
411 |
427 |
421 |
440 |
430 |
421 |
3826 | ||
| Rata-Rata Pertanyaan | 3.40 |
3.35 |
3.38 |
3.26 |
3.39 |
3.34 |
3.49 |
3.41 |
3.34 |
30.36 | ||
| Rata-Rata Unsur | 428 / 1 = 428.00 428.00 / 126 = 3.40 |
422 / 1 = 422.00 422.00 / 126 = 3.35 |
426 / 1 = 426.00 426.00 / 126 = 3.38 |
411 / 1 = 411.00 411.00 / 126 = 3.26 |
427 / 1 = 427.00 427.00 / 126 = 3.39 |
421 / 1 = 421.00 421.00 / 126 = 3.34 |
440 / 1 = 440.00 440.00 / 126 = 3.49 |
430 / 1 = 430.00 430.00 / 126 = 3.41 |
421 / 1 = 421.00 421.00 / 126 = 3.34 |
30.37 | ||
| Rata-Rata Tertimbang Unsur | 428.00 / 126 = 3.40 3.40 X (1/9) 3.40 X 0.111 = 0.38 |
422.00 / 126 = 3.35 3.35 X (1/9) 3.35 X 0.111 = 0.37 |
426.00 / 126 = 3.38 3.38 X (1/9) 3.38 X 0.111 = 0.38 |
411.00 / 126 = 3.26 3.26 X (1/9) 3.26 X 0.111 = 0.36 |
427.00 / 126 = 3.39 3.39 X (1/9) 3.39 X 0.111 = 0.38 |
421.00 / 126 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
440.00 / 126 = 3.49 3.49 X (1/9) 3.49 X 0.111 = 0.39 |
430.00 / 126 = 3.41 3.41 X (1/9) 3.41 X 0.111 = 0.38 |
421.00 / 126 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
3.37 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
428 |
3.40 |
0.38 |
2 |
Prosedur |
1 |
422 |
3.35 |
0.37 |
3 |
Waktu Pelayanan |
1 |
426 |
3.38 |
0.38 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
411 |
3.26 |
0.36 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
427 |
3.39 |
0.38 |
6 |
Kompetensi Pelaksana |
1 |
421 |
3.34 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
440 |
3.49 |
0.39 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
430 |
3.41 |
0.38 |
9 |
Sarana Dan Prasarana |
1 |
421 |
3.34 |
0.37 |
| Indexs Survey Kepuasan Masyarakat | 3.37 ( Baik ) | ||||
| Konversi | 84.35 | ||||
| Mutu Pelayanan | B (Baik) | ||||