| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 31 | ||
| 2 | 4 | 4 | ||||||||||
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 4 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 33 | ||
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 21 | ||||
| 6 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 8 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 11 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 12 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||
| 13 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 15 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 30 | ||
| 16 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 20 | 3 | 3 | 1 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 21 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 30 | ||
| 22 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 39 |
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 30 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 45 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 46 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 48 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 49 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 50 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 51 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| Total | 164 |
163 |
169 |
160 |
158 |
166 |
162 |
158 |
161 |
1461 | ||
| Rata-Rata Pertanyaan | 3.22 |
3.20 |
3.31 |
3.14 |
3.10 |
3.25 |
3.18 |
3.10 |
3.16 |
28.66 | ||
| Rata-Rata Unsur | 164 / 1 = 164.00 164.00 / 51 = 3.22 |
163 / 1 = 163.00 163.00 / 51 = 3.20 |
169 / 1 = 169.00 169.00 / 51 = 3.31 |
160 / 1 = 160.00 160.00 / 51 = 3.14 |
158 / 1 = 158.00 158.00 / 51 = 3.10 |
166 / 1 = 166.00 166.00 / 51 = 3.25 |
162 / 1 = 162.00 162.00 / 51 = 3.18 |
158 / 1 = 158.00 158.00 / 51 = 3.10 |
161 / 1 = 161.00 161.00 / 51 = 3.16 |
28.65 | ||
| Rata-Rata Tertimbang Unsur | 164.00 / 51 = 3.22 3.22 X (1/9) 3.22 X 0.111 = 0.36 |
163.00 / 51 = 3.20 3.20 X (1/9) 3.20 X 0.111 = 0.36 |
169.00 / 51 = 3.31 3.31 X (1/9) 3.31 X 0.111 = 0.37 |
160.00 / 51 = 3.14 3.14 X (1/9) 3.14 X 0.111 = 0.35 |
158.00 / 51 = 3.10 3.10 X (1/9) 3.10 X 0.111 = 0.34 |
166.00 / 51 = 3.25 3.25 X (1/9) 3.25 X 0.111 = 0.36 |
162.00 / 51 = 3.18 3.18 X (1/9) 3.18 X 0.111 = 0.35 |
158.00 / 51 = 3.10 3.10 X (1/9) 3.10 X 0.111 = 0.34 |
161.00 / 51 = 3.16 3.16 X (1/9) 3.16 X 0.111 = 0.35 |
3.18 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
164 |
3.22 |
0.36 |
2 |
Prosedur |
1 |
163 |
3.20 |
0.36 |
3 |
Waktu Pelayanan |
1 |
169 |
3.31 |
0.37 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
160 |
3.14 |
0.35 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
158 |
3.10 |
0.34 |
6 |
Kompetensi Pelaksana |
1 |
166 |
3.25 |
0.36 |
7 |
Perilaku Pelaksana |
1 |
162 |
3.18 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
158 |
3.10 |
0.34 |
9 |
Sarana Dan Prasarana |
1 |
161 |
3.16 |
0.35 |
| Indexs Survey Kepuasan Masyarakat | 3.18 ( Baik ) | ||||
| Konversi | 79.58 | ||||
| Mutu Pelayanan | B (Baik) | ||||