Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 2 3 3 3 3 3 3 26
3 3 2 3 3 3 2 3 3 2 24
4 3 3 3 3 4 4 3 3 4 30
5 3 3 2 2 2 3 2 2 3 22
6 3 3 3 3 3 3 3 3 3 27
7 3 4 4 3 3 4 4 4 4 33
Total
22
22
21
21
22
23
22
22
23
 198
Rata-Rata Pertanyaan
3.14
3.14
3.00
3.00
3.14
3.29
3.14
3.14
3.29
 28.28
Rata-Rata Unsur
22 / 1 = 22.00
22.00 / 7 = 3.14
22 / 1 = 22.00
22.00 / 7 = 3.14
21 / 1 = 21.00
21.00 / 7 = 3.00
21 / 1 = 21.00
21.00 / 7 = 3.00
22 / 1 = 22.00
22.00 / 7 = 3.14
23 / 1 = 23.00
23.00 / 7 = 3.29
22 / 1 = 22.00
22.00 / 7 = 3.14
22 / 1 = 22.00
22.00 / 7 = 3.14
23 / 1 = 23.00
23.00 / 7 = 3.29
28.29
Rata-Rata Tertimbang Unsur
22.00 / 7 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
22.00 / 7 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
21.00 / 7 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
21.00 / 7 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
22.00 / 7 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
23.00 / 7 = 3.29
3.29 X (1/9)
3.29 X 0.111 = 0.37
22.00 / 7 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
22.00 / 7 = 3.14
3.14 X (1/9)
3.14 X 0.111 = 0.35
23.00 / 7 = 3.29
3.29 X (1/9)
3.29 X 0.111 = 0.37
3.14
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
22
3.14
0.35
2
Prosedur
1
22
3.14
0.35
3
Waktu Pelayanan
1
21
3.00
0.33
4
Kesesuaian Biaya Pelayanan
1
21
3.00
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
22
3.14
0.35
6
Kompetensi Pelaksana
1
23
3.29
0.37
7
Perilaku Pelaksana
1
22
3.14
0.35
8
Penanganan Pengaduan, Saran dan Masukan
1
22
3.14
0.35
9
Sarana Dan Prasarana
1
23
3.29
0.37
Indexs Survey Kepuasan Masyarakat 3.14 ( Baik )
Konversi 78.57
Mutu Pelayanan B (Baik)