Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 3 2 5
2 4 4 4 4 4 4 4 4 4 36
3 3 4 3 10
4 3 3
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 3 3 3 3 3 3 3 3 3 27
8 4 4 4 4 4 4 4 4 4 36
9 3 3 6
10 3 3 3 3 3 4 3 3 3 28
11 3 4 3 3 3 4 3 3 3 29
12 4 4 4 4 4 4 4 4 4 36
13 4 4 4 4 4 4 4 4 4 36
14 4 4 4 3 4 4 4 4 3 34
15 4 4 4 3 4 4 4 4 4 35
16 3 4 4 3 4 4 4 4 4 34
17 4 4 4 4 4 4 4 4 4 36
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 3 4 35
Total
68
67
60
54
57
59
57
56
56
 534
Rata-Rata Pertanyaan
3.58
3.53
3.16
2.84
3.00
3.11
3.00
2.95
2.95
 28.12
Rata-Rata Unsur
68 / 1 = 68.00
68.00 / 19 = 3.58
67 / 1 = 67.00
67.00 / 19 = 3.53
60 / 1 = 60.00
60.00 / 19 = 3.16
54 / 1 = 54.00
54.00 / 19 = 2.84
57 / 1 = 57.00
57.00 / 19 = 3.00
59 / 1 = 59.00
59.00 / 19 = 3.11
57 / 1 = 57.00
57.00 / 19 = 3.00
56 / 1 = 56.00
56.00 / 19 = 2.95
56 / 1 = 56.00
56.00 / 19 = 2.95
28.11
Rata-Rata Tertimbang Unsur
68.00 / 19 = 3.58
3.58 X (1/9)
3.58 X 0.111 = 0.40
67.00 / 19 = 3.53
3.53 X (1/9)
3.53 X 0.111 = 0.39
60.00 / 19 = 3.16
3.16 X (1/9)
3.16 X 0.111 = 0.35
54.00 / 19 = 2.84
2.84 X (1/9)
2.84 X 0.111 = 0.32
57.00 / 19 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
59.00 / 19 = 3.11
3.11 X (1/9)
3.11 X 0.111 = 0.35
57.00 / 19 = 3.00
3.00 X (1/9)
3.00 X 0.111 = 0.33
56.00 / 19 = 2.95
2.95 X (1/9)
2.95 X 0.111 = 0.33
56.00 / 19 = 2.95
2.95 X (1/9)
2.95 X 0.111 = 0.33
3.12
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
68
3.58
0.40
2
Prosedur
1
67
3.53
0.39
3
Waktu Pelayanan
1
60
3.16
0.35
4
Kesesuaian Biaya Pelayanan
1
54
2.84
0.32
5
Produk Spesifikasi Jenis Pelayanan
1
57
3.00
0.33
6
Kompetensi Pelaksana
1
59
3.11
0.35
7
Perilaku Pelaksana
1
57
3.00
0.33
8
Penanganan Pengaduan, Saran dan Masukan
1
56
2.95
0.33
9
Sarana Dan Prasarana
1
56
2.95
0.33
Indexs Survey Kepuasan Masyarakat 3.12 ( Baik )
Konversi 78.07
Mutu Pelayanan B (Baik)