| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 5 | 2 | 3 | 3 | 1 | 2 | 3 | 3 | 2 | 2 | 21 |
| 6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 7 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 33 |
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 9 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 34 |
| 10 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 12 | 2 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 |
| 13 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 16 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 17 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 19 | 4 | 2 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 21 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 23 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 32 |
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 25 | 4 | 1 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 26 | 3 | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 23 |
| 27 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 29 |
| 28 | 3 | 3 | 2 | 3 | 2 | 3 | 3 | 3 | 3 | 25 |
| 29 | 4 | 3 | 2 | 3 | 3 | 3 | 4 | 4 | 3 | 29 |
| 30 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 |
| 31 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 34 | 3 | 3 | 3 | 3 | 4 | 2 | 4 | 4 | 3 | 29 |
| 35 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 3 | 31 |
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 37 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 31 |
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 39 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 28 |
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 43 | 3 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 29 |
| 44 | 4 | 3 | 3 | 3 | 4 | 4 | 4 | 3 | 4 | 32 |
| 45 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 46 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 47 | 3 | 3 | 3 | 3 | 3 | 2 | 4 | 2 | 3 | 26 |
| 48 | 3 | 3 | 4 | 1 | 3 | 3 | 4 | 4 | 3 | 28 |
| 49 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 2 | 3 | 23 |
| 50 | 2 | 2 | 2 | 3 | 3 | 2 | 2 | 4 | 2 | 22 |
| 51 | 2 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 52 | 2 | 3 | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 21 |
| 53 | 3 | 3 | 2 | 2 | 3 | 2 | 3 | 2 | 3 | 23 |
| 54 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 55 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 56 | 1 | 3 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 11 |
| 57 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 58 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 59 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 60 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 25 |
| 61 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 62 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 63 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 64 | 3 | 2 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 31 |
| 65 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 66 | 4 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 3 | 33 |
| 67 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 68 | 3 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 2 | 30 |
| 69 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 70 | 4 | 3 | 4 | 2 | 3 | 3 | 4 | 3 | 3 | 29 |
| 71 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 3 | 32 |
| 72 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 73 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 74 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 |
| 75 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 76 | 4 | 4 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 33 |
| 77 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 78 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 79 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 80 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 30 |
| 81 | 4 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 |
| 82 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 83 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 84 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 28 |
| 85 | 2 | 4 | 4 | 3 | 3 | 3 | 2 | 3 | 3 | 27 |
| 86 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 87 | 4 | 4 | 4 | 1 | 4 | 4 | 4 | 4 | 4 | 33 |
| 88 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 29 |
| 89 | 3 | 3 | 1 | 1 | 1 | 3 | 3 | 3 | 1 | 19 |
| 90 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 91 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 92 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 |
| 93 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 94 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 95 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 96 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 97 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 98 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 99 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 326 |
328 |
331 |
316 |
325 |
327 |
343 |
334 |
324 |
2954 |
| Rata-Rata Pertanyaan | 3.29 |
3.31 |
3.34 |
3.19 |
3.28 |
3.30 |
3.46 |
3.37 |
3.27 |
29.81 |
| Rata-Rata Unsur | 326 / 1 = 326.00 326.00 / 99 = 3.29 |
328 / 1 = 328.00 328.00 / 99 = 3.31 |
331 / 1 = 331.00 331.00 / 99 = 3.34 |
316 / 1 = 316.00 316.00 / 99 = 3.19 |
325 / 1 = 325.00 325.00 / 99 = 3.28 |
327 / 1 = 327.00 327.00 / 99 = 3.30 |
343 / 1 = 343.00 343.00 / 99 = 3.46 |
334 / 1 = 334.00 334.00 / 99 = 3.37 |
324 / 1 = 324.00 324.00 / 99 = 3.27 |
29.84 |
| Rata-Rata Tertimbang Unsur | 326.00 / 99 = 3.29 3.29 X (1/9) 3.29 X 0.111 = 0.37 |
328.00 / 99 = 3.31 3.31 X (1/9) 3.31 X 0.111 = 0.37 |
331.00 / 99 = 3.34 3.34 X (1/9) 3.34 X 0.111 = 0.37 |
316.00 / 99 = 3.19 3.19 X (1/9) 3.19 X 0.111 = 0.35 |
325.00 / 99 = 3.28 3.28 X (1/9) 3.28 X 0.111 = 0.36 |
327.00 / 99 = 3.30 3.30 X (1/9) 3.30 X 0.111 = 0.37 |
343.00 / 99 = 3.46 3.46 X (1/9) 3.46 X 0.111 = 0.38 |
334.00 / 99 = 3.37 3.37 X (1/9) 3.37 X 0.111 = 0.37 |
324.00 / 99 = 3.27 3.27 X (1/9) 3.27 X 0.111 = 0.36 |
3.32 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
326 |
3.29 |
0.37 |
2 |
Prosedur |
1 |
328 |
3.31 |
0.37 |
3 |
Waktu Pelayanan |
1 |
331 |
3.34 |
0.37 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
316 |
3.19 |
0.35 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
325 |
3.28 |
0.36 |
6 |
Kompetensi Pelaksana |
1 |
327 |
3.30 |
0.37 |
7 |
Perilaku Pelaksana |
1 |
343 |
3.46 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
334 |
3.37 |
0.37 |
9 |
Sarana Dan Prasarana |
1 |
324 |
3.27 |
0.36 |
| Indexs Survey Kepuasan Masyarakat | 3.32 ( Baik ) | ||||
| Konversi | 82.88 | ||||
| Mutu Pelayanan | B (Baik) | ||||