| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 | ||
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 | ||
| 3 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 31 | ||
| 4 | 4 | 4 | ||||||||||
| 5 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 6 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 33 | ||
| 7 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 9 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 10 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 11 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||
| 12 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 13 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 30 | ||
| 14 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 15 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 16 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 17 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 30 | ||
| 18 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 39 |
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 20 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 23 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 25 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 30 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 45 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 46 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 47 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 48 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | ||
| 49 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 50 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 | ||
| Total | 159 |
160 |
166 |
156 |
154 |
163 |
158 |
158 |
161 |
1435 | ||
| Rata-Rata Pertanyaan | 3.18 |
3.20 |
3.32 |
3.12 |
3.08 |
3.26 |
3.16 |
3.16 |
3.22 |
28.7 | ||
| Rata-Rata Unsur | 159 / 1 = 159.00 159.00 / 50 = 3.18 |
160 / 1 = 160.00 160.00 / 50 = 3.20 |
166 / 1 = 166.00 166.00 / 50 = 3.32 |
156 / 1 = 156.00 156.00 / 50 = 3.12 |
154 / 1 = 154.00 154.00 / 50 = 3.08 |
163 / 1 = 163.00 163.00 / 50 = 3.26 |
158 / 1 = 158.00 158.00 / 50 = 3.16 |
158 / 1 = 158.00 158.00 / 50 = 3.16 |
161 / 1 = 161.00 161.00 / 50 = 3.22 |
28.70 | ||
| Rata-Rata Tertimbang Unsur | 159.00 / 50 = 3.18 3.18 X (1/ 9) 3.18 X 0.11 = 0.35 |
160.00 / 50 = 3.20 3.20 X (1/ 9) 3.20 X 0.11 = 0.36 |
166.00 / 50 = 3.32 3.32 X (1/ 9) 3.32 X 0.11 = 0.37 |
156.00 / 50 = 3.12 3.12 X (1/ 9) 3.12 X 0.11 = 0.35 |
154.00 / 50 = 3.08 3.08 X (1/ 9) 3.08 X 0.11 = 0.34 |
163.00 / 50 = 3.26 3.26 X (1/ 9) 3.26 X 0.11 = 0.36 |
158.00 / 50 = 3.16 3.16 X (1/ 9) 3.16 X 0.11 = 0.35 |
158.00 / 50 = 3.16 3.16 X (1/ 9) 3.16 X 0.11 = 0.35 |
161.00 / 50 = 3.22 3.22 X (1/ 9) 3.22 X 0.11 = 0.36 |
3.19 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
159 |
3.18 |
0.35 |
2 |
Prosedur |
1 |
160 |
3.20 |
0.36 |
3 |
Waktu Pelayanan |
1 |
166 |
3.32 |
0.37 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
156 |
3.12 |
0.35 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
154 |
3.08 |
0.34 |
6 |
Kompetensi Pelaksana |
1 |
163 |
3.26 |
0.36 |
7 |
Perilaku Pelaksana |
1 |
158 |
3.16 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
158 |
3.16 |
0.35 |
9 |
Sarana Dan Prasarana |
1 |
161 |
3.22 |
0.36 |
| Indeks Survey Kepuasan Masyarakat | 3.19 ( Baik ) | ||||
| Konversi | 79.72 | ||||
| Mutu Pelayanan | B (Baik) | ||||