Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Legalisasi Dokumen.

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 4 3 10
3 3 3
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 3 4 4 4 4 3 34
8 4 4 4 3 4 4 4 4 4 35
9 1 2 3 3 1 3 3 2 3 21
10 4 4 4 3 4 4 4 3 3 33
11 3 3 4 3 3 3 3 3 3 28
12 3 3 3 3 3 3 3 3 3 27
13 4 4 4 3 4 4 4 4 4 35
14 3 3 3 4 4 4 4 4 4 33
15 3 3 4 3 3 4 3 3 3 29
16 3 3 3 3 3 3 3 3 3 27
17 4 4 4 4 4 4 4 4 4 36
18 3 3 4 3 3 3 3 3 3 28
19 3 3 3 3 3 3 4 3 3 28
20 3 3 3 3 3 3 3 3 3 3 3 3 3 3 42
21 3 3 3 3 3 3 3 3 3 27
22 3 3 3 3 3 3 3 3 3 27
23 3 3 3 3 3 3 3 3 3 27
24 3 3
25 3 3 4 4 4 4 4 4 4 34
26 3 4 4 3 4 4 4 4 4 34
27 3 3 3 2 4 3 3 3 3 27
28 3 3 2 3 3 3 3 3 3 26
29 4 4 4 4 4 4 4 4 4 36
30 3 3 4 4 3 4 4 3 3 31
31 4 4 4 4 4 4 4 4 4 36
32 3 3 4 3 3 3 3 3 3 28
33 3 3 3 2 3 3 3 3 3 26
Total
108
105
125
98
103
106
106
102
102
 955
Rata-Rata Pertanyaan
3.27
3.18
3.79
2.97
3.12
3.21
3.21
3.09
3.09
 28.93
Rata-Rata Unsur
108 / 1 = 108.00
108.00 / 33 = 3.27
105 / 1 = 105.00
105.00 / 33 = 3.18
125 / 1 = 125.00
125.00 / 33 = 3.79
98 / 1 = 98.00
98.00 / 33 = 2.97
103 / 1 = 103.00
103.00 / 33 = 3.12
106 / 1 = 106.00
106.00 / 33 = 3.21
106 / 1 = 106.00
106.00 / 33 = 3.21
102 / 1 = 102.00
102.00 / 33 = 3.09
102 / 1 = 102.00
102.00 / 33 = 3.09
28.94
Rata-Rata Tertimbang Unsur
108.00 / 33 = 3.27
3.27 X (1/ 9)
3.27 X 0.11 = 0.36
105.00 / 33 = 3.18
3.18 X (1/ 9)
3.18 X 0.11 = 0.35
125.00 / 33 = 3.79
3.79 X (1/ 9)
3.79 X 0.11 = 0.42
98.00 / 33 = 2.97
2.97 X (1/ 9)
2.97 X 0.11 = 0.33
103.00 / 33 = 3.12
3.12 X (1/ 9)
3.12 X 0.11 = 0.35
106.00 / 33 = 3.21
3.21 X (1/ 9)
3.21 X 0.11 = 0.36
106.00 / 33 = 3.21
3.21 X (1/ 9)
3.21 X 0.11 = 0.36
102.00 / 33 = 3.09
3.09 X (1/ 9)
3.09 X 0.11 = 0.34
102.00 / 33 = 3.09
3.09 X (1/ 9)
3.09 X 0.11 = 0.34
3.22
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
108
3.27
0.36
2
Prosedur
1
105
3.18
0.35
3
Waktu Pelayanan
1
125
3.79
0.42
4
Kesesuaian Biaya Pelayanan
1
98
2.97
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
103
3.12
0.35
6
Kompetensi Pelaksana
1
106
3.21
0.36
7
Perilaku Pelaksana
1
106
3.21
0.36
8
Penanganan Pengaduan, Saran dan Masukan
1
102
3.09
0.34
9
Sarana Dan Prasarana
1
102
3.09
0.34
Indeks Survey Kepuasan Masyarakat 3.22 ( Baik )
Konversi 80.39
Mutu Pelayanan B (Baik)