| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| 2 | 4 | 3 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 34 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 2 | 3 | 2 | 3 | 2 | 2 | 3 | 2 | 2 | 21 |
| Total | 13 |
13 |
13 |
14 |
13 |
12 |
14 |
13 |
13 |
118 |
| Rata-Rata Pertanyaan | 3.25 |
3.25 |
3.25 |
3.50 |
3.25 |
3.00 |
3.50 |
3.25 |
3.25 |
29.5 |
| Rata-Rata Unsur | 13 / 1 = 13.00 13.00 / 4 = 3.25 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
14 / 1 = 14.00 14.00 / 4 = 3.50 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
12 / 1 = 12.00 12.00 / 4 = 3.00 |
14 / 1 = 14.00 14.00 / 4 = 3.50 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
13 / 1 = 13.00 13.00 / 4 = 3.25 |
29.50 |
| Rata-Rata Tertimbang Unsur | 13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
14.00 / 4 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
12.00 / 4 = 3.00 3.00 X (1/ 9) 3.00 X 0.11 = 0.33 |
14.00 / 4 = 3.50 3.50 X (1/ 9) 3.50 X 0.11 = 0.39 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
13.00 / 4 = 3.25 3.25 X (1/ 9) 3.25 X 0.11 = 0.36 |
3.28 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
13 |
3.25 |
0.36 |
2 |
Prosedur |
1 |
13 |
3.25 |
0.36 |
3 |
Waktu Pelayanan |
1 |
13 |
3.25 |
0.36 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
14 |
3.50 |
0.39 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
13 |
3.25 |
0.36 |
6 |
Kompetensi Pelaksana |
1 |
12 |
3.00 |
0.33 |
7 |
Perilaku Pelaksana |
1 |
14 |
3.50 |
0.39 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
13 |
3.25 |
0.36 |
9 |
Sarana Dan Prasarana |
1 |
13 |
3.25 |
0.36 |
| Indeks Survey Kepuasan Masyarakat | 3.28 ( Baik ) | ||||
| Konversi | 81.94 | ||||
| Mutu Pelayanan | B (Baik) | ||||