| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 5 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 6 | 4 | 2 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 33 |
| 7 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 |
| 8 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 9 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 32 |
| 10 | 3 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 3 | 28 |
| 11 | 3 | 3 | 2 | 3 | 2 | 3 | 3 | 3 | 3 | 25 |
| 12 | 4 | 3 | 2 | 3 | 3 | 3 | 4 | 4 | 3 | 29 |
| 13 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 |
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 15 | 3 | 3 | 3 | 3 | 4 | 2 | 4 | 4 | 3 | 29 |
| 16 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 3 | 31 |
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 18 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 20 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 |
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 |
| 22 | 3 | 3 | 3 | 3 | 3 | 2 | 4 | 2 | 3 | 26 |
| 23 | 3 | 3 | 4 | 1 | 3 | 3 | 4 | 4 | 3 | 28 |
| 24 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 |
| Total | 76 |
71 |
76 |
74 |
75 |
73 |
83 |
79 |
75 |
682 |
| Rata-Rata Pertanyaan | 3.17 |
2.96 |
3.17 |
3.08 |
3.13 |
3.04 |
3.46 |
3.29 |
3.13 |
28.43 |
| Rata-Rata Unsur | 76 / 1 = 76.00 76.00 / 24 = 3.17 |
71 / 1 = 71.00 71.00 / 24 = 2.96 |
76 / 1 = 76.00 76.00 / 24 = 3.17 |
74 / 1 = 74.00 74.00 / 24 = 3.08 |
75 / 1 = 75.00 75.00 / 24 = 3.13 |
73 / 1 = 73.00 73.00 / 24 = 3.04 |
83 / 1 = 83.00 83.00 / 24 = 3.46 |
79 / 1 = 79.00 79.00 / 24 = 3.29 |
75 / 1 = 75.00 75.00 / 24 = 3.13 |
28.42 |
| Rata-Rata Tertimbang Unsur | 76.00 / 24 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
71.00 / 24 = 2.96 2.96 X (1/ 9) 2.96 X 0.11 = 0.33 |
76.00 / 24 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
74.00 / 24 = 3.08 3.08 X (1/ 9) 3.08 X 0.11 = 0.34 |
75.00 / 24 = 3.13 3.13 X (1/ 9) 3.13 X 0.11 = 0.35 |
73.00 / 24 = 3.04 3.04 X (1/ 9) 3.04 X 0.11 = 0.34 |
83.00 / 24 = 3.46 3.46 X (1/ 9) 3.46 X 0.11 = 0.38 |
79.00 / 24 = 3.29 3.29 X (1/ 9) 3.29 X 0.11 = 0.37 |
75.00 / 24 = 3.13 3.13 X (1/ 9) 3.13 X 0.11 = 0.35 |
3.16 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
76 |
3.17 |
0.35 |
2 |
Prosedur |
1 |
71 |
2.96 |
0.33 |
3 |
Waktu Pelayanan |
1 |
76 |
3.17 |
0.35 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
74 |
3.08 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
75 |
3.13 |
0.35 |
6 |
Kompetensi Pelaksana |
1 |
73 |
3.04 |
0.34 |
7 |
Perilaku Pelaksana |
1 |
83 |
3.46 |
0.38 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
79 |
3.29 |
0.37 |
9 |
Sarana Dan Prasarana |
1 |
75 |
3.13 |
0.35 |
| Indeks Survey Kepuasan Masyarakat | 3.16 ( Baik ) | ||||
| Konversi | 78.94 | ||||
| Mutu Pelayanan | B (Baik) | ||||