Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Sarana dan Prasarana) Peminjaman Alat/Sarana Prasarana

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 3 3 3 3 3 3 3 27
3 3 3 3 3 4 3 3 3 3 28
4 4 3 3 3 4 4 4 3 4 32
5 2 2 2 3 3 3 3 2 3 23
6 2 2 2 3 3 2 2 4 2 22
7 2 3 2 3 3 3 3 3 3 25
8 4 4 4 1 4 4 4 4 4 33
9 3 3 3 3 3 3 4 3 4 29
10 3 3 1 1 1 3 3 3 1 19
11 4 4 4 4 4 4 4 4 4 36
12 4 4 4 3 4 4 4 4 4 35
13 3 3 3 3 3 3 3 3 3 27
14 3 3 3 3 3 3 3 3 3 27
15 4 4 4 4 4 4 4 4 4 36
16 4 4 4 4 4 4 4 4 4 36
17 4 4 4 4 4 4 4 4 4 36
18 4 4 4 4 4 4 4 4 4 36
19 4 4 4 4 4 4 4 4 4 36
Total
64
64
61
60
66
66
67
66
65
 579
Rata-Rata Pertanyaan
3.37
3.37
3.21
3.16
3.47
3.47
3.53
3.47
3.42
 30.47
Rata-Rata Unsur
64 / 1 = 64.00
64.00 / 19 = 3.37
64 / 1 = 64.00
64.00 / 19 = 3.37
61 / 1 = 61.00
61.00 / 19 = 3.21
60 / 1 = 60.00
60.00 / 19 = 3.16
66 / 1 = 66.00
66.00 / 19 = 3.47
66 / 1 = 66.00
66.00 / 19 = 3.47
67 / 1 = 67.00
67.00 / 19 = 3.53
66 / 1 = 66.00
66.00 / 19 = 3.47
65 / 1 = 65.00
65.00 / 19 = 3.42
30.47
Rata-Rata Tertimbang Unsur
64.00 / 19 = 3.37
3.37 X (1/ 9)
3.37 X 0.11 = 0.37
64.00 / 19 = 3.37
3.37 X (1/ 9)
3.37 X 0.11 = 0.37
61.00 / 19 = 3.21
3.21 X (1/ 9)
3.21 X 0.11 = 0.36
60.00 / 19 = 3.16
3.16 X (1/ 9)
3.16 X 0.11 = 0.35
66.00 / 19 = 3.47
3.47 X (1/ 9)
3.47 X 0.11 = 0.39
66.00 / 19 = 3.47
3.47 X (1/ 9)
3.47 X 0.11 = 0.39
67.00 / 19 = 3.53
3.53 X (1/ 9)
3.53 X 0.11 = 0.39
66.00 / 19 = 3.47
3.47 X (1/ 9)
3.47 X 0.11 = 0.39
65.00 / 19 = 3.42
3.42 X (1/ 9)
3.42 X 0.11 = 0.38
3.39
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
64
3.37
0.37
2
Prosedur
1
64
3.37
0.37
3
Waktu Pelayanan
1
61
3.21
0.36
4
Kesesuaian Biaya Pelayanan
1
60
3.16
0.35
5
Produk Spesifikasi Jenis Pelayanan
1
66
3.47
0.39
6
Kompetensi Pelaksana
1
66
3.47
0.39
7
Perilaku Pelaksana
1
67
3.53
0.39
8
Penanganan Pengaduan, Saran dan Masukan
1
66
3.47
0.39
9
Sarana Dan Prasarana
1
65
3.42
0.38
Indeks Survey Kepuasan Masyarakat 3.39 ( Baik )
Konversi 84.65
Mutu Pelayanan B (Baik)