Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2026
| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 35 | ||
| 2 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||
| 3 | 3 | 3 | ||||||||||
| 4 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 | ||
| 5 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 6 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 7 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 8 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 9 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 31 | |
| 10 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 30 | ||
| 11 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 12 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 13 | 2 | 3 | 3 | 1 | 2 | 3 | 3 | 2 | 2 | 21 | ||
| 14 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 15 | 4 | 3 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 33 | ||
| 16 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 17 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 18 | 2 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 26 | ||
| 19 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 20 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 21 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 23 | 4 | 1 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 24 | 3 | 2 | 2 | 2 | 2 | 3 | 3 | 3 | 3 | 23 | ||
| 25 | 3 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 29 | ||
| 26 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 27 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 4 | 31 | ||
| 28 | 3 | 3 | 2 | 2 | 3 | 2 | 3 | 2 | 3 | 23 | ||
| 29 | 1 | 3 | 1 | 1 | 1 | 1 | 1 | 1 | 1 | 11 | ||
| 30 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 31 | 3 | 3 | 2 | 2 | 3 | 3 | 3 | 3 | 3 | 25 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 2 | 30 | ||
| 34 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 35 | 3 | 4 | 4 | 3 | 3 | 3 | 4 | 3 | 3 | 30 | ||
| Total | 117 |
114 |
110 |
106 |
115 |
109 |
112 |
108 |
109 |
1000 | ||
| Rata-Rata Pertanyaan | 3.34 |
3.26 |
3.14 |
3.03 |
3.29 |
3.11 |
3.20 |
3.09 |
3.11 |
28.57 | ||
| Rata-Rata Unsur | 117 / 1 = 117.00 117.00 / 35 = 3.34 |
114 / 1 = 114.00 114.00 / 35 = 3.26 |
110 / 1 = 110.00 110.00 / 35 = 3.14 |
106 / 1 = 106.00 106.00 / 35 = 3.03 |
115 / 1 = 115.00 115.00 / 35 = 3.29 |
109 / 1 = 109.00 109.00 / 35 = 3.11 |
112 / 1 = 112.00 112.00 / 35 = 3.20 |
108 / 1 = 108.00 108.00 / 35 = 3.09 |
109 / 1 = 109.00 109.00 / 35 = 3.11 |
28.57 | ||
| Rata-Rata Tertimbang Unsur | 117.00 / 35 = 3.34 3.34 X (1/ 9) 3.34 X 0.11 = 0.37 |
114.00 / 35 = 3.26 3.26 X (1/ 9) 3.26 X 0.11 = 0.36 |
110.00 / 35 = 3.14 3.14 X (1/ 9) 3.14 X 0.11 = 0.35 |
106.00 / 35 = 3.03 3.03 X (1/ 9) 3.03 X 0.11 = 0.34 |
115.00 / 35 = 3.29 3.29 X (1/ 9) 3.29 X 0.11 = 0.37 |
109.00 / 35 = 3.11 3.11 X (1/ 9) 3.11 X 0.11 = 0.35 |
112.00 / 35 = 3.20 3.20 X (1/ 9) 3.20 X 0.11 = 0.36 |
108.00 / 35 = 3.09 3.09 X (1/ 9) 3.09 X 0.11 = 0.34 |
109.00 / 35 = 3.11 3.11 X (1/ 9) 3.11 X 0.11 = 0.35 |
3.17 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
117 |
3.34 |
0.37 |
2 |
Prosedur |
1 |
114 |
3.26 |
0.36 |
3 |
Waktu Pelayanan |
1 |
110 |
3.14 |
0.35 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
106 |
3.03 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
115 |
3.29 |
0.37 |
6 |
Kompetensi Pelaksana |
1 |
109 |
3.11 |
0.35 |
7 |
Perilaku Pelaksana |
1 |
112 |
3.20 |
0.36 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
108 |
3.09 |
0.34 |
9 |
Sarana Dan Prasarana |
1 |
109 |
3.11 |
0.35 |
| Indeks Survey Kepuasan Masyarakat | 3.17 ( Baik ) | ||||
| Konversi | 79.37 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan : (Akademik) Legalisasi Dokumen. MADRASAH ALIYAH NEGERI 1 BANTUL Tahun 2026 | ||
Nilai Survey Kepuasan Masyarakat |
(Akademik) Legalisasi Dokumen. |
|
79.37B (Baik) |
Responden | |
Jumlah Responden |
35 Orang |
|
Jenis Kelamin |
Laki - Laki : 23 Orang Perempuan : 20 Orang |
|
Pendidikan |
SD : 9 Orang |
|
SMP : 3 Orang |
||
SMA : 16 Orang |
||
DIII : 0 Orang |
||
SI : 6 Orang |
||
SII : 1 Orang |
||